TSB is closing 164 bank branches - check if yours will be affected

Thursday, 1st October 2020, 12:28 pm
Updated Thursday, 1st October 2020, 12:29 pm
164 branches of the bank are set to close (Photo: Shutterstock)
164 branches of the bank are set to close (Photo: Shutterstock)

TSB announced on 30 September that it would be closing 164 of its branches, prompting a loss of over 900 jobs.

The bank said that it was not an “easy decision”, and that the branches with the lowest levels of footfall would be closed.

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Why is TSB closing branches?

According to TSB, the closures have been driven by a “significant shift in customer behaviour”, including a reduction in the number of customers using branches and a significant increase in those using digital banking.

Debbie Crosbie, Chief Executive of TSB, said, “Closing any of our branches is never an easy decision, but our customers are banking differently - with a marked shift to digital banking.

“We are reshaping our business to transform the customer experience and set us up for the future. This means having the right balance between branches on the high street and our digital platforms, enabling us to offer the very best experience for our personal and business customers across the UK.”

The branches that have been earmarked for closure were selected to ensure that 94 per cent of TSB customers can still reach a TSB branch in 20 minutes or less.

TSB says it will also be introducing 100 mobile advisors to provide additional support to some communities where branches are closing.

“In addition, TSB is further enhancing its partnership with the Post Office including adding the ability to deposit and withdraw cash using a card, for both business and personal customers, and collect coin change from pre-agreed locations,” TSB explained.

What will happen to staff?

It has been revealed by the bank that there will be a total of 969 role reductions, with 120 new operation roles created. Where possible, role reductions will arise through voluntary redundancy.

In a statement, TSB said, “TSB is implementing a comprehensive training programme to support those leaving the business to find future roles.”

How to register for online banking?

You can register to get started with TSB online banking by heading to the TSB website here.

You’ll be asked for your personal details and your account details. Next you’ll be asked to create a unique UserID and password, before checking over the terms and conditions.

TSB will then verify your identity either via phone or by post. To complete your registration, you’ll need to set up your memorable information via Internet Banking.

After you’ve done all that, you’re good to go - you can download the TSB mobile banking app on your device and bank on the go.

The full list of branch closures

These are the TSB branches that have been earmarked for permanent closures, and the dates that it will happen.

Closures in 2020

A number of TSB closures have occurred throughout the year. These are the branches that are still to close in the latter half of 2020:

  • Basingstoke, 8 October 2020
  • Chingford, 25 November 2020
  • Congleton, 20 October 2020
  • Cowley, 12 November 2020
  • Fareham, 22 October 2020
  • Harrogate, 27 November 2020
  • Leamington Spa, 24 November 2020
  • Leyland, 10 November 2020
  • London, Old Street, 19 November 2020
  • Manchester, Chorlton, 27 October 2020
  • Poole, 15 October 2020
  • Potters Bar, 20 November 2020
  • Redhill, 1 October 2020
  • Romford, Gidea Park, 26 November 2020
  • Sailsbury, 9 October 2020
  • Shipley, 25 November 2020
  • Smethwick, Bearwood, 3 November 2020
  • St. Annes-On-Sea, 18 November 2020
  • Sutton Coldfield, 11 November 2020
  • Warrington, Penketh, 28 October 2020
  • Worthing, 29 October 2020

Closures in 2021

These are the branch closures, and dates, that will occur in 2021:

  • Aberdeen, Bucksburn - 20 May 2021
  • Aberdeen, Culter - 10 February 2021
  • Aberdeen, Dyce - 26 May 2021
  • Aberdeen, Kincorth - 16 June 2021
  • Aberdeen, Mannofield - 23 June 2021
  • Aberdeen, St Machar - 11 May 2021
  • Aberdeen, Torry - 4 February 2021
  • Aboyne - 20 January 2021
  • Albrighton - 12 January 2021
  • Aldridge - 25 February 2021
  • Alexandria - 11 May 2021
  • Alford - 9 February 2021
  • Andover - 24 June 2021
  • Anstruther - 10 March 2021
  • Ascot - 10 June 2021
  • Banchory - 16 February 2021
  • Barnet - 28 January 2021
  • Barton-le-Clay - 13 April 2021
  • Bathgate - 23 June 2021
  • Bearsden - 16 June 2021
  • Benfleet - 4 March 2021
  • Berwick-upon-Tweed - 3 March 2021
  • Birmingham, Kingstanding - 24 March 2021
  • Birmingham, Sparkhill - 28 April 2021
  • Bishops Cleeve - 24 February 2021
  • Blackburn, Bastwell - 26 January 2021
  • Blairgowrie - 5 May 2021
  • Bolton, Daubhill - replaced by new city centre branch
  • Bolton, Horwich - replaced by new city centre branch
  • Bo'ness - 30 June 2021
  • Bournemouth, Christchurch Road - 17 February 2021
  • Brighton, West Street - 30 June 2021
  • Broxburn - 2 March 2021
  • Buckhaven, 30 March 2021
  • Burford, 10 May 2021
  • Burnt Oak, 27 May 2021
  • Burntisland, 16 February 2021
  • Campbeltown, 18 February 2021
  • Canterbury, 3 February 2021
  • Canvey Island, 22 April 2021
  • Cardiff, Clifton Street, 17 March 2021
  • Carnoustie, 15 April 2021
  • Castle Douglas, 19 January 2021
  • Cheddar, 31 March 2021
  • Chesterfield, 7 April 2021
  • Chippenham, 24 March 2021
  • Chipping Norton, 29 June 2021
  • Church Stretton, 12 May 2021
  • Cinderford, 27 January 2021
  • Coatbridge, 10 June 2021
  • Cockfosters, 22 April 2021
  • Coupar Angus, due to coronavirus, this branch is now closed and won’t reopen
  • Cowdenbeath, 20 April 2021
  • Crieff, 30 June 2021
  • Cumnock, 1 June 2021
  • Cupar, 1 June 2021
  • Dalkeith, 11 February 2021
  • Devizes, 1 April 2021
  • Dingwall, 2 June 2021
  • Dorchester, 28 April 2021
  • Dundee, Craigiebank, 13 January 2021
  • Dundee, Lochee, 11 March 2021
  • Dunmow, 13 May 2021
  • Dunoon, 28 January 2012
  • Durham, 12 May 2021
  • Dursley, 4 March 2021
  • Edinburgh, Corstorphine, 8 June 2021
  • Edinburgh, Gorgie, 18 March 2021
  • Edinburgh, Pilton, due to coronavirus, this branch is now closed and won’t reopen
  • Ellesmere, 10 February 2021
  • Girvan, 2 February 2021
  • Glasgow, Anniesland, 20 April 2021
  • Glasgow, Dennistoun, 10 February 2021
  • Glasgow, Drumchapel, 17 June 2021
  • Glasgow, Easterhouse, 5 May 2021
  • Glasgow, Partick, 17 February 2021
  • Glasgow, Springburn, 22 June 2021
  • Glynneath, 11 February 2021
  • Grangemouth, 14 January 2021
  • Grantown-on-Spey, 20 January 2021
  • Great Missenden, 17 March 2021
  • Haslingden, 20 January 2021
  • Hawick, 2 June 2021
  • Hayling Island, 9 June 2021
  • Hebburn, 18 February 2021
  • Helensburgh, 13 January 2021
  • Hitchin, 3 June 2021
  • Holt, 17 June 2021
  • Horden, 23 February 2021
  • Hucclecote, 23 June 2021
  • Hull, Hessle, 14 April 2021
  • Hungerfod, 19 May 2021
  • Huntly, 24 February 2021
  • Ilkley, 27 May 2021
  • Insch, due to coronavirus, this branch is now closed and won’t reopen
  • Ipswich, Hadleigh, 6 May 2021
  • Johnstone, 6 April 2021
  • Kelso, due to coronavirus, this branch is now closed and won’t reopen
  • Kilbirnie, 24 February 2021
  • Kilsyth, 18 May 2021
  • Kirkcaldy, Templehall, 27 April 2021
  • Largs, 26 April 2021
  • Larkhall, 7 April 2021
  • Leek, 13 January 2021
  • Leigh-on-Sea, 9 June 2021
  • Liverpool, Heathfield, 8 June 2021
  • Liverpool, Waterloo, 3 March 2021
  • Lochgilphead, 17 February 2021
  • London, Acton, 29 April 2021
  • London, Eltham, 13 May 2021
  • London, London Wall, due to a severe flood, this branch is now closed and won’t reopen
  • London, Putney, 14 April 2021
  • Long Sutton, 11 March 2021
  • Lymington, due to coronavirus, this branch is now closed and won’t reopen
  • Malton, 24 June 2021
  • Malvern, 15 June 2021
  • Manchester, Cheetham, 21 April 2021
  • Manchester, Irlam, 25 May 2021
  • Manchester, Radcliffe, 3 February 2021
  • Montrose, 10 March 2021
  • Murton, 10 March 2021
  • Nairn, 17 March 2021
  • Netherfield, 29 April 2021
  • North Berwick, 19 January 2021
  • Northampton, Abington Street, 16 June 2021
  • Nottingham, Low Pavement, 20 May 2021
  • Nottingham, Mapperley, 23 February 2021
  • Old Hill, 26 May 2021
  • Peebles, due to coronavirus, this branch is closed and won’t reopen
  • Penicuik, 15 June 2021
  • Peterborough, Millfield, 14 January 2021
  • Petersfield, 8 April 2021
  • Pitlochry, 25 February 2021
  • Plymouth, Crownhill, due to coronavirus, this branch is now closed and won’t reopen
  • Port Glasgow, 9 June 2021
  • Prestatyn, 23 March 2021
  • Prestwich, 28 April 2021
  • Prestwick, 2 March 2021
  • Princes Risborough, 31 March 2021
  • Ramsey, 23 March 2021
  • Renfrew 18 May 2021
  • Richmond, 16 March 2021
  • Rosyth, 25 March 2021
  • Rothesay, 9 March 2021
  • Royal Wootton Bassett, 24 March 2021
  • Saltcoats, 30 March 2021
  • Sawbridgeworth, 3 June 2021
  • Skegness, 1 April 2021
  • Skelmersdale, 4 May 2021
  • St Austell, 21 April 2021
  • Stratford-upon-Avon, 4 May 2021
  • Sutton, 6 May 2021
  • Tadworth, 25 March 2021
  • Thornliebank, 25 May 2021
  • Turriff, 4 March 2021
  • Waltham Abbey, 31 March 2021
  • Ware, due to coronavirus, this branch is closed and won’t reopen
  • Warrington, Orford, 19 May 2021
  • Wells, 19 May 2021
  • Whitby, 2 June 2021
  • Wick, 16 March 2021
  • Winchester, 26 May 2021
  • Winslow, 21 April 2021
  • Wotton-under-Edge, 18 March 2021

A version of this article originally appeared on our sister title The Star